Frequently Asked Questions
Everything you need to know about your festival fashion order.
When will my Download Festival merchandise arrive?
Standard shipping typically takes 3-5 business days within the UK. During peak festival season, please allow up to 7 business days for your rock-ready gear to reach you.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy on all unworn fashion items. Please ensure tags are still attached and the garment is in its original condition to receive a full refund.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
Are the t-shirts and hoodies ethically sourced?
Absolutely. All our apparel is printed on high-quality, ethically sourced cotton, ensuring both durability for the mosh pit and a commitment to fair labor practices.
How should I care for my screen-printed festival gear?
To preserve the life of the graphics, we recommend washing your items inside out at 30 degrees Celsius and avoiding the use of a tumble dryer.
Do you offer international shipping for fans outside the UK?
Yes, we ship our official merchandise worldwide. International shipping times and costs vary depending on the destination and will be calculated at checkout.